Refund policy

Refund & Return Policy — Diss Fragrance

Last updated: 6 January 2026

This Refund & Return Policy explains when refunds, returns, or replacements may be approved and how they are processed.

By placing an order on Diss Fragrance, you agree to this policy.

1) Nature of Products (Important)

Diss Fragrance sells perfumes and fragrance products. Due to hygiene, safety, and quality control reasons:

• Opened, used, tested, or unsealed perfumes are not eligible for return or refund,

• Change of mind, dislike of fragrance, or expectation mismatch is not considered a valid reason for return.

This applies to all sizes, including testers.

2) Eligible Cases for Return / Replacement

We may consider a return or replacement only in the following cases:

• You received the wrong product, or

• The product arrived damaged, leaking, or broken at the time of delivery.

Approval is subject to verification.

3) Reporting Timeframe (Strict)

To be eligible, you must contact us within 24 hours of delivery and provide:

• order number,

• clear photos and/or videos of:

• the outer parcel,

• inner packaging,

• the product showing the issue.

Claims submitted after this timeframe may not be accepted.

4) Condition Requirements

For an approved return or replacement:

• the product must be unused, unopened, and in original condition,

• original packaging must be intact,

• partial use or testing voids eligibility.

We reserve the right to reject claims that do not meet these conditions.

5) Non-Refundable Situations

Refunds or returns will not be issued for:

• opened or used perfumes,

• personal preference or scent dissatisfaction,

• delivery delays caused by courier issues, weather, strikes, or force majeure,

• incorrect address or unreachable phone number provided by the customer,

• refusal to accept delivery without valid reason,

• failed deliveries returned due to customer unavailability.

6) Return Shipping Costs

If a return is approved:

• the customer is responsible for return shipping costs,

• original shipping charges are non-refundable,

• we recommend secure packaging, as we are not responsible for damage during return transit.

7) Refund Method (PayFast-Aligned)

If a refund is approved:

• refunds for online payments will be processed only through the original payment method,

• if paid via PayFast, the refund will be issued via PayFast,

• refund processing time depends on PayFast and the customer’s bank and may take several business days.

Cash-on-delivery orders, if approved, may be handled via alternative methods at our discretion.

8) Partial Refunds (If Applicable)

In certain verified cases, partial refunds may be issued (for example, excluding shipping charges). All decisions are made after inspection and verification.

9) Chargebacks & Disputes

Customers are encouraged to contact us first before initiating a payment dispute or chargeback.

Unauthorized or unjustified chargebacks may result in:

• order history review,

• account restrictions,

• evidence submission to the payment gateway.

This policy, along with delivery confirmation and courier records, is used for dispute resolution.

10) Force Majeure

Diss Fragrance is not liable for refunds or returns caused by events beyond reasonable control, including natural disasters, strikes, government actions, or courier service disruptions.

11) How to Request a Return or Refund

To initiate a request, contact us via:

• the Contact page on our website, or

• the WhatsApp chat option shown on the site.

Provide your order number and supporting images/videos to speed up review.