Privacy policy

Privacy Policy — Diss Fragrance

Last updated: 6 January 2026

This Privacy Policy explains how Diss Fragrance collects, uses, shares, and protects your information when you visit our website, place an order, subscribe to updates, contact us, or otherwise interact with our services (collectively, the Services).

By using the Services, you agree to the practices described in this Privacy Policy.

1) Information We Collect

We collect information in the following ways:

A) Information You Provide Directly

When you place an order, create an account, subscribe, or contact us, you may provide:

  • Contact details (name, email address, phone number, delivery address)
  • Order information (products purchased, order history, delivery details)
  • Messages or inquiries submitted through contact forms or chat
  • Marketing preferences (such as email subscription choices)

B) Information Collected Automatically (Device & Usage Data)

When you browse our website, we may automatically collect:

  • Device information (browser type, device type, operating system)
  • Technical identifiers (IP address and similar identifiers)
  • Usage data (pages viewed, clicks, time spent, referring URLs)
  • Cookies and similar tracking technologies

C) Information from Third Parties

We may receive information from:

  • Shopify, which powers our online store
  • PayFast, our payment gateway, for payment confirmation and transaction status
  • Payment processors and banks involved in transaction processing
  • Courier and logistics partners, for order delivery
  • Analytics and marketing partners, to measure performance and improve services

2) How We Use Your Information

We use your information to:

  • Process orders and provide services confirm orders, process payments, arrange shipping, provide updates, manage returns, and provide customer support
  • Communicate with you
    respond to inquiries and send transactional messages such as order confirmations and delivery updates
  • Marketing and advertising
    send promotional communications (only if you opt in) and measure marketing performance
  • Improve and secure our website
    analytics, troubleshooting, fraud prevention, and platform security
  • Legal and compliance purposes
  • comply with applicable laws, enforce policies, and protect legal rights

3) Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • ensure the website functions properly,
  • remember user preferences,
  • understand how visitors use our site,
  • support analytics and, where applicable, advertising.

You can manage or block cookies through your browser settings. Disabling cookies may affect website functionality or checkout experience.

4) Payment Processing (PayFast)

Online payments on Diss Fragrance are processed through PayFast, a third-party payment gateway.

When you choose to pay online:

  • Your payment details are collected and processed directly by PayFast,
  • Diss Fragrance does not store or have access to full card numbers, CVV codes, or banking credentials.

To complete and secure transactions, the following information may be shared with PayFast:

  • customer name,
  • billing and delivery address,
  • email address and phone number,
  • order value, currency, and transaction details,
  • technical identifiers (such as IP address), where required for fraud prevention and security.

PayFast processes this information in accordance with its own privacy policy, security standards, and regulatory obligations.

5) How We Share Your Information

We share personal information only when necessary, including with:

  • Service providers Shopify, PayFast, payment processors, courier partners, analytics tools, and IT support services
  • Marketing and advertising partners
    to measure campaigns and improve relevance (subject to your settings and applicable laws)
  • Legal or regulatory authorities
    when required by law or to protect rights, safety, or security
  • Business transfers
    in the event of a merger, sale, or reorganization of the business.

We do not intentionally sell personal information as a standalone product.

6) Marketing Preferences

If you subscribe to our marketing communications, you may receive promotional emails or messages. You can opt out at any time using the unsubscribe option provided.

Even if you opt out of marketing, we may still send essential non-promotional communications such as order confirmations and delivery updates.

7) Data Security

We take reasonable technical and organizational measures to protect your information. However, no system or transmission method is completely secure, and we cannot guarantee absolute security of data.

8) Data Retention

We retain personal information only for as long as necessary to:

  • fulfill orders and provide support,
  • maintain business and accounting records,
  • comply with legal obligations,
  • prevent fraud and enforce policies.

9) International Data Transfers

Our store is powered by Shopify and supported by third-party providers such as PayFast. This may result in your information being processed or stored in countries outside your own. We work with reputable providers and apply appropriate safeguards where required.

10) Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us for deletion.

11) Your Rights and Choices

Depending on applicable law, you may have the right to:

  • request access to personal information we hold about you,
  • request correction of inaccurate information,
  • request deletion where legally permitted,
  • request a copy of certain information,
  • withdraw consent for specific processing activities,
  • opt out of marketing communications.

Requests can be made using the contact details below.

12) Third-Party Links

Our website may include links to third-party websites or platforms (such as social media). We are not responsible for the privacy practices of those third parties.

13) Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised “Last updated” date.

14) Contact

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: dissfragrance@gmail.com

You may also contact us through the website contact form or WhatsApp chat option where available.